Oct 25, 2020  
2019-2020 Catalog 
    
2019-2020 Catalog [ARCHIVED CATALOG]

AOT 142 - Advanced Office Procedures II


Class: 3 Credits: 3
This course covers the application of office procedures necessary to perform effectively and efficiently in the office environment.

Prerequisite(s): Take AOT 105 , AOT 141 , and CPT 101  with a minimum grade of “C”.
Course Topics:
  • Business correspondence
  • Advanced customer service telephone techniques
  • 10-key proficiency
  • Business trips
  • Business meetings
  • Workplace ethics

Textbooks:
Textbook information can be found on the Book Inn Web site www.sccsc.edu/bookstore
Required Materials:
  • One USB/jump disk or sky drive onto which all typed assignments will be saved

Grading System:
An overall grade of C or higher is required for transferability.

A 90 - 100
B 80 - 89
C 70 - 79
D 60 - 69
F 0 - 59


Student Learning Outcomes:
  1. Compose business correspondence, including letters and memos.
  2. Proofread business correspondence.
  3. Plan an international business trip.
  4. Identify components of effective meeting planning.
  5. Perform 10-key operations.
  6. Role-play customer service scenarios.
  7. Implement appropriate ethical workplace choices.

For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Policies that include:

  • Required materials for all online courses
  • Mandatory Attendance Requirement
  • Proctored Exams

Standard SCC Course Policies:
Please review the Standard SCC Course Polices on the following topics:

  • Academic Integrity
  • Academic Misconduct
  • Add/Drop period
  • Appeals Process
  • Class Attendance
  • Classroom Behavior (traditional and online)
  • Classroom Conduct/Expectations
  • Lab Procedures (general SCC policy regarding this)
  • Online Confidentiality
  • Services For Students with Disabilities
  • Withdrawal Policy


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Official Course Syllabus
2019-2020