PCT 242 - Process Technology - Quality

Class: 2 Credits: 2
This course explores safe/economical process operation and improvement through the application of statistical fundamentals in a team setting and in accordance with industry quality management practices.

Course Topics:

Total Quality Management and Economics
Customer Service and Personal Effectiveness
Team skills
Effective teams
Variance and operating consistency
Continuous improvement
Group problem solving
Basics of statistical process control
Data collection and control charts
Control chart data representation and interpretation
Understanding capabilities of a process

Textbooks:
Textbook information can be found on the Book Inn Web site

Required Materials:

Safety Glasses
Volt-Ohm (VOM) Meter
Calculator-(TI-30xa preferred)

Grading System:
A 90 - 100
B 80 - 89
C 70 - 79
D 60 - 69
F 0 - 59

Student Learning Outcomes:

Explain the effects of the quality movement in the United States and how it has impacted economics and customer expectations.
Summarize the importance of everyone understanding and following procedures, policies and documentation (checklists, log books, etc.) to ensure operating consistency, reduce process variability and waste, and to prevent environmental and safety incidents.
Explain continuous improvement and how it is used to optimize processes and/or resolve operational issues.
Analyze information using process data, control charts and Quality Tools (QT).
Determine corrective and/or preventive action(s) as a team using prepared control charts, data analysis, and interpreted process control information.

For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Policies that include:

Required materials for all online courses
Mandatory Attendance Requirement
Proctored Exams

Face Covering Requirements:
All faculty, staff and students must wear a face mask/covering at all times (absent a medical condition) on all SCC campuses when safe social distancing measures are not possible or difficult to follow. For further details, refer to the Student Guidelines for Face Coverings and Social Distancing on the SCC Coronavirus COVID-19 Information page.

Standard SCC Course Policies:
Please review the Standard SCC Course Polices on the following topics:

Academic Integrity
Academic Misconduct
Add/Drop period
Appeals Process
Class Attendance
Classroom Behavior (traditional and online)
Classroom Conduct/Expectations
Lab Procedures (general SCC policy regarding this)
Online Confidentiality
Services For Students with Disabilities
Withdrawal Policy

Official Course Syllabus
2020-2021