AOT 142 - Advanced Office Procedures II

Class: 3 Credits: 3
This course covers the application of office procedures necessary to perform effectively and efficiently in the office environment.

Prerequisite(s): Take AOT 105 and AOT 141 with a minimum grade of “C”.

Course Topics:

Business correspondence
Advanced customer service telephone techniques
10-key proficiency
Business trips
Business meetings
Workplace ethics

Textbooks:
Textbook information can be found on the Book Inn Web site

Required Materials:

One USB/jump disk or sky drive onto which all typed assignments will be saved

Grading System:
An overall grade of C or higher is required for transferability.

A 90 - 100
B 80 - 89
C 70 - 79
D 60 - 69
F 0 - 59

Student Learning Outcomes:

Compose business correspondence, including letters and memos.
Proofread business correspondence.
Plan an international business trip.
Identify components of effective meeting planning.
Perform 10-key operations.
Role-play customer service scenarios.
Implement appropriate ethical workplace choices.

For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Policies that include:

Required materials for all online courses
Mandatory Attendance Requirement
Proctored Exams

Standard SCC Course Policies:
Please review the Standard SCC Course Polices on the following topics:

Academic Integrity
Academic Misconduct
Add/Drop period
Appeals Process
Class Attendance
Classroom Behavior (traditional and online)
Classroom Conduct/Expectations
Lab Procedures (general SCC policy regarding this)
Online Confidentiality
Services For Students with Disabilities
Withdrawal Policy

Official Course Syllabus
2021-2022