May 25, 2024  
2024-2025 SCC Catalog 
    
2024-2025 SCC Catalog

AUT 157 - Shop Management and Supervision


Lecture Hours: 3 Credits: 3

Description: This course covers shop management and supervision skills, including shop morale, quality control and customer relations.  

Prerequisite(s): Take AUT 130  or AUT 132  and AUT 160 .
Course Topics:
  • Roles of a Service Advisor
  • Roles of a Shop Foreman
  • Roles of a Service Manager
  • Roles of a Customer Relations Manager
  • Ethics
  • Quality Control
  • Professionalism

Textbooks:
Textbook information can be found on the Book Inn website
Required Materials:
None
Grading System:
A = 90 - 100
B = 80 - 89
C = 70 - 79
D = 60 - 69
F =   0 - 59
Student Learning Outcomes:
  • Explain characteristics of a successful Service Advisor
  • Differentiate between a Shop Foreman and Service Manager
  • Show the ability to successfully communicate with customers
  • Demonstrate the ability to be a part of a team
  • Explain the importance of quality control processes
  • Explain the importance of workplace ethics

For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Course Policies  that include:

  • Identity Verification
  • Required materials for all online courses
  • Mandatory Attendance Requirement
  • Orientation and Support
  • Proctored Exams

Standard SCC Course Policies:
Please review the Standard Course Policies  on the following topics:

  • Academic Integrity
  • Add/Drop period
  • Attendance
  • Classroom Conduct
  • Equal Access
  • IT Access
  • Online Behavior
  • Online Confidentiality
  • Services For Students with Disabilities
  • Student Concerns
  • Student Help Services
  • Withdrawals


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Official Course Syllabus
2024-2025