Aug 07, 2022  
2017-2018 Catalog 
2017-2018 Catalog [ARCHIVED CATALOG]

Computer Support Specialist Certificate

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Program Start Date: Fall term
Minimum Program Length: 42 academic weeks; 3 terms day, 3 terms evening; 34 credits
Curriculum Code: 70907

Program Description

Computer support specialist students learn to maintain personal computer systems, solve user problems, support user applications and provide user training. Students learn to diagnose and troubleshoot PC operating system problems, upgrade and maintain PC hardware and help desk concepts. In addition, students learn networking concepts, database concepts and programming logic.

Practical Experience

Students complete multiple projects using current personal computer hardware and software. They develop logical thinking, problem-solving, interpersonal and communication skills.

Professional Opportunities

Software support specialist, system support technician, hardware technician and user support technician.

Unique Aspects

Graduates of this program may transfer into the computer technology associate degree, software development and database administration or networking operations certificate program. Graduates are prepared to pass the CompTIA A+ certification exam.

EEDA Career Cluster:

Information Technology

Total Credits: 34

Semester Display

Total Credits: 34

**A grade of “C” or better is required.

Program Learning Outcomes

Students will be able to:

  1. Demonstrate an understanding and application of IT support skills including installing, operating, diagnosing and repairing problems with computer hardware and operating systems.
  2. Create business-related reports, spreadsheets, diagrams and databases.
  3. Configure and diagnose a home/small office network.
  4. Design and develop basic programs with an object-oriented programming language.

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