Nov 28, 2022  
2019-2020 Catalog 
2019-2020 Catalog [ARCHIVED PUBLICATION]

Administrative Support Specialist Certificate

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Program Start Date: Fall, spring
Minimum Program Length: 32 academic weeks; 2 terms day or evening; 29 credits
Curriculum Code: 71228

Program Description

Administrative Support students are trained in the principles of word processing, spreadsheet, data base and presentation applications as they apply to the business industry today. Competencies include document creation and modification, report generation and integration of multiple documents. Other skills include business communications, general office procedures, customer service, professional development and accounting concepts.

Practical Experience

Students are given the opportunity to use up-to-date computer hardware and software similar to that used in industry. Projects are assigned that simulate actual applications in today’s offices, allowing students to develop integrated as well as individual software skills. Effective communication, team-building and problem-solving skills will be stressed.

Professional Opportunities

Administrative specialist, information specialist, software application specialist, receptionist, customer service representative, general office clerk.

Unique Aspects

Students will complete 80 hours of work experience in a designated office environment. Credits earned in this certificate may be applied to the Administrative Office Technology associate degree.

EEDA Career Cluster:

Business, Management & Administration

Course Requirements

Total Credits: 29

Semester Display

Total Credits: 29

**A grade of “C” or better is required.

Program Learning Outcomes

Students will be able to:

  1. Demonstrate effective customer service skills. 
  2. Compose business documents using software tools.
  3. Demonstrate office equipment proficiency.
  4. Evaluate written communication.
  5. Perform administrative accounting functions.

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