Oct 25, 2020  
2019-2020 Catalog 
    
2019-2020 Catalog [ARCHIVED CATALOG]

Computer Support Specialist Certificate


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Program Start Date: Fall term
Minimum Program Length: 42 academic weeks; 3 terms day, 3 terms evening; 34 credits
Curriculum Code: 70907

Program Description

Computer support specialist students learn to maintain personal computer systems, solve user problems, support user applications and provide user training. Students learn to diagnose and troubleshoot PC operating system problems, upgrade and maintain PC hardware and help desk concepts. In addition, students learn networking concepts, database concepts and programming logic.

Practical Experience

Students complete multiple projects using current personal computer hardware and software. They develop logical thinking, problem-solving, interpersonal and communication skills.

Professional Opportunities

Software support specialist, system support technician, hardware technician and user support technician.

Unique Aspects

Graduates of this program may transfer into the computer technology associate degree, software development and database administration or networking operations certificate program. Graduates are prepared to pass the CompTIA A+ certification exam.

EEDA Career Cluster:

Information Technology

Course Requirements


Total Credits: 34


Semester Display


Total Credits: 34


**A grade of “C” or better is required.

Program Learning Outcomes

Students will be able to:

  1. Apply IT support and security skills including installing, operating, diagnosing and repairing problems with computer hardware and operating systems.
  2. Create business-related reports, spreadsheets, diagrams and databases.
  3. Configure and diagnose a secure home/small office network.
  4. Design and develop basic and complex programs and/or interactive apps with an object-oriented programming language.

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