2023-2024 SCC Catalog Archived
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AOT 142 - Advanced Office Procedures II
Lecture Hours: 3 Credits: 3
Description: This course covers the application of office procedures necessary to perform effectively and efficiently in the office environment.
Prerequisite(s): Take AOT 105 and AOT 141 with a minimum grade of C.
Course Topics:
- Business correspondence
- Advanced customer service telephone techniques
- 10-key proficiency
- Business trips
- Business meetings
- Workplace ethics
Textbooks:
Textbook information can be found on the Book Inn website
Required Materials:
- One USB/jump disk or sky drive onto which all typed assignments will be saved
Grading System:
An overall grade of C or higher is required for transferability.
A = 90 - 100
B = 80 - 89
C = 70 - 79
D = 60 - 69
F = 0 - 59
Student Learning Outcomes:
- Compose business correspondence, including letters and memos.
- Proofread business correspondence.
- Plan an international business trip.
- Identify components of effective meeting planning.
- Perform 10-key operations.
- Role-play customer service scenarios.
- Implement appropriate ethical workplace choices.
For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Course Policies that include:
- Identity Verification
- Required materials for all online courses
- Mandatory Attendance Requirement
- Orientation and Support
- Proctored Exams
Standard SCC Course Policies:
Please review the Standard Course Policies on the following topics:
- Academic Integrity
- Add/Drop period
- Attendance
- Classroom Conduct
- Equal Access
- IT Access
- Online Behavior
- Online Confidentiality
- Services For Students with Disabilities
- Student Concerns
- Student Help Services
- Withdrawals
Official Course Syllabus
2023-2024
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