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Apr 16, 2024
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2023-2024 Catalog Archived
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AUT 157 - Shop Management and Supervision
Lecture Hours: 3 Credits: 3
Description: This course covers shop management and supervision skills, including shop morale, quality control and customer relations.
Prerequisite(s): Take AUT 130 or AUT 132 and AUT 160 .
Course Topics:
- Roles of a Service Advisor
- Roles of a Shop Foreman
- Roles of a Service Manager
- Roles of a Customer Relations Manager
- Ethics
- Quality Control
- Professionalism
Textbooks:
Textbook information can be found on the Book Inn website
Required Materials:
None
Grading System:
A = 90 - 100
B = 80 - 89
C = 70 - 79
D = 60 - 69
F = 0 - 59
Student Learning Outcomes:
- Explain characteristics of a successful Service Advisor
- Differentiate between a Shop Foreman and Service Manager
- Show the ability to successfully communicate with customers
- Demonstrate the ability to be a part of a team
- Explain the importance of quality control processes
- Explain the importance of workplace ethics
For SCC Online Courses:
If the course you are taking is online, please review the SCC Online Course Policies that include:
- Identity Verification
- Required materials for all online courses
- Mandatory Attendance Requirement
- Orientation and Support
- Proctored Exams
Standard SCC Course Policies:
Please review the Standard Course Policies on the following topics:
- Academic Integrity
- Add/Drop period
- Attendance
- Classroom Conduct
- Equal Access
- IT Access
- Online Behavior
- Online Confidentiality
- Services For Students with Disabilities
- Student Concerns
- Student Help Services
- Withdrawals
Official Course Syllabus
2023-2024
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